Why Every POS Failed the Chaiwala
Point of Sale systems were built for restaurants. They were never designed for the chaos of a chai stall serving 300 orders in 2 hours.
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Convergence of Stakeholders
Engineering Flow
Engineering Flow
Out of Chaos.
We don't build software. We apply mechanical engineering principles to business operations — making every stakeholder part of the process. Everyone has capable devices. We make them work together.
From POS to COS
Point of Sale was built for an era of specialized hardware and trained staff.
Convergence of Stakeholders is built for today — where everyone has capable devices.
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Efficiency First
We look at a business like a machine. Where is the friction? Where is the heat loss? We design workflows to eliminate resistance, not just to "digitize" it.
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Stakeholder Convergence
Customers, staff, and owners — all become part of one seamless flow. No middlemen. No bottlenecks. Each person uses their own device to power the system.
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AI Orchestration
We use AI not as a buzzword, but as the invisible analyst. Watching patterns, suggesting optimizations, and turning chaos into operational wisdom.
Our methodology is open source
The SaaS Trap
Most startups push "scalable" SaaS products to small businesses. They impose:
- 💸 Infrastructure Cost: Expensive tablets, printers, and scanners.
- 🧠 Learning Cost: Complex dashboards that require an MBA to operate.
- 👤 People Cost: Need for specialized staff just to run the software.
This is the gap. We fill it by removing the cost of complexity.
Traditional Way
TapNGo Way
The TapNGo Protocol
We don't just "install software." We engineer flow. Our process is subtracted, not added.
01
Observe the Friction
We stand in your shop. We watch the chaos. We find where the "heat" is generated—shouting, calculating, waiting.
02
Deconstruct the Process
We strip away the "IT" mindset. No unnecessary logins. No "Admin Dashboards" for people who cook. Only essential nodes remain.
03
Digitize the Flow
We build a browser-based workflow that requires zero learning. If you can use a phone, you can run the system.
04
Stabilize & Iterate
Once the chaos settles, we introduce AI. Not before. We turn stabilized data into predictive operational wisdom.
Live Pilot
Case Study: Chai Ghati
The "Notebook Paradox": How we killed the pen & paper without adding a computer.
The Context
A high-traffic chai stall in Kurukshetra. Orders were shouted. Money was confused. The owner thought he needed a manager. We proved he just needed a better flow.
The Solution
A Self-Service Browser Workflow. Customers scan, select tea, and generate a token. The counter staff only sees the token. Payment is decoupled or integrated via dynamic QR.
70%
Reduction in Counter Load
0
Hardware Cost (Uses User Mobile)
100%
Human-in-the-Loop Control
Engineering Logs
Divergent thinking on the future of work, AI, and the bottom of the pyramid.
The Notebook Problem
Millions of Indian businesses run on notebooks and memory. The cost isn't just inefficiency — it's an invisible tax on growth.
Read Entry →We Reverse-Engineered the Notebook
How watching chaos at a chai stall led to a fundamental question: What if we eliminated the notebook by making it unnecessary?
Read Entry →Anti-POS Manifesto: 5 Rules
The five principles that guide building technology for India's bottom of the pyramid. A manifesto against complexity and cargo-cult digitization.
Read Entry →The Human-in-Loop Principle
Why full automation fails and how keeping humans in the loop creates more resilient, trustworthy systems for small businesses.
Read Entry →Why AI Won't Save a Broken Workflow
AI is powerful, but it can't fix fundamentally broken processes. Understanding when AI helps — and when it makes things worse.
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Works on Any Device
No Hardware Required
Zero Training Needed
Built for Bharat
Ready to Engineer Your Flow?
We design workflows tailored to your business. No templates. No boilerplate. Just efficiency.